Support
Frequently asked questions
Common questions and how to fix them. Didn't find yours? Contact us.
I signed in with Google or Apple in the mobile app and ended up in the browser. What now?
Update to the latest app version: returning to the app after sign-in has been fixed. If it continues, close the browser that opened, return to the app and try signing in again.
What does "Invalid ISBN" mean?
The last ISBN number is a check digit and doesn't match the others, usually because of a typo. Check the back cover, use the barcode scanner or leave the field empty.
The cover is wrong or missing.
In the details, tap Change cover or Find cover and choose another. For several missing covers at once, use Find covers at the top of your shelf.
I added the same book or comic twice.
Open the duplicate's details and remove it. Undo appears right afterward if you change your mind. If you own two copies of the same edition, change Copies in the details instead of adding a duplicate.
How do I mark several books as read at once?
On your shelf, tap Select, choose the books and comics and use Change status. You can undo it right afterward.
My reading reminder didn't arrive.
In a browser, reminders arrive only while the site is open, even in a background tab, and notifications are allowed. In the mobile app, check that Pile of Books notifications are allowed in your device settings.
How do I switch to light mode?
In Settings, under Theme, choose Light, Dark or Match device. Your choice applies to every device you sign in on.
Can I install it on my phone?
Yes. Open the site in your phone browser and choose Add to home screen. It opens as an app. You need an internet connection to see your shelf.
How do I download a shelf copy?
In Settings, under Export shelf, choose a full JSON backup, CSV spreadsheet or a format for other apps.
How do I delete my account?
In Settings, tap Delete my account and confirm with the displayed word. Deletion removes your login and personal data and cannot be undone. Export your shelf first. Transfer ownership of shared clubs, lists or challenges first. If you signed in with Apple, your Pile account will be deleted even if you have not removed Apple's permission. After deletion, open your Apple Account settings, Sign in with Apple, select Pile and stop using Sign in with Apple. This does not delete your Apple Account.
Contact us
For any other problem, email neigirao@gmail.com with what happened, your device model if possible, and whether you were using the browser or app. Use the same address for personal data requests; see our privacy policy.